In Intune we call this “Primary User” and it’s simply a mapping between an Intune device and a user. A device can have just one Primary User, but a User can have more than one device. When a user opens the Company Portal app on their phone, they see a list of all their Intune-managed devices.Here’s a few examples where this mapping is useful: The point of having this relationship is to improve experiences for both end users and IT support. In case they have an Intune-managed device that is lost or stolen, they can perform a reset for that device. This self-service reduces IT support cases as the end user can take care of the problem themselves. Another example is on the IT support side.The list of all Intune managed devices is built from the Primary User relationship. When an IT admin uses the troubleshooting page in the admin portal, the first step is to supply a username. This name then enumerates all the user’s devices (along with policies, apps and other useful information). What happens when the device doesn’t belong to anyone? Again, this device list is built based on Primary User.Īs an Intune IT admin, you can view the Primary User of a device by going to the device overview page in the admin portal. While most of the devices being managed by Intune today are single-user devices, there are some customer scenarios where this isn’t the case. For example, you might have Kiosks, First-line worker devices or Windows 10 PC’s being used by multiple users in a classroom or call center. These devices typically have a different set of end-users and self-service based requirements in the Company Portal. In an upcoming release of the Company Portal app for Windows (we're planning on a release shortly), shared devices (ones without any primary user assigned) will now be able to be used for each Intune user who signs into Windows and opens the app.Moving forward, and based on many customer requests, you’ll start to see improvements in the shared device scenario. Each user will be able to install Available apps that have been assigned to their user account.
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